This Privacy Policy explains how winpak collects, processes, stores, and protects personal data belonging to players and visitors on the winpak.club platform. By using winpak, you consent to the data practices described in this Policy. Please read it carefully before registering or depositing.
Last updated: June 2026 | Applies to all winpak players and visitors
1.1 winpak ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at winpak.club. winpak is the data controller in respect of personal data collected from players and visitors through the platform.
1.2 This Privacy Policy applies to all personal data collected through the winpak website, account registration, deposits, withdrawals, sports betting activity, casino and slot game play, customer support interactions, and any marketing communications you receive from winpak.
1.3 References to "you" or "your" in this Policy mean any individual who visits the winpak.club website or holds a registered winpak account, including players based in Pakistan and all other jurisdictions from which winpak accepts registrations.
2.1 Registration Data. When you create a winpak account, we collect information you provide directly, including your full name, date of birth, nationality, email address, mobile number, and residential address. This information is required to verify your identity, comply with age verification obligations (18+), and establish your PKR wallet.
2.2 Identity Verification (KYC) Data. As part of winpak's Know Your Customer programme, we may request copies of identity documents such as your CNIC, passport, or driving licence, as well as proof of address and proof of ownership of payment methods. This data is collected to satisfy anti-money laundering (AML) and fraud prevention requirements.
2.3 Financial Data. We collect details of transactions conducted via your winpak account, including deposit amounts in PKR, withdrawal requests, payment method identifiers (e.g., JazzCash mobile number, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), and transaction timestamps. We do not store full payment card numbers on our own systems.
2.4 Betting & Gaming Activity. winpak logs all bets placed, markets accessed (including PSL cricket odds, live casino tables, slot game sessions, racing markets, and all other products), stake amounts, odds accepted, game outcomes, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical & Device Data. When you access winpak — whether from Karachi, Lahore, Islamabad, or anywhere else — our systems automatically collect your IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL. This data is used for security, fraud detection, and platform improvement.
2.6 Communication Data. If you contact winpak's 24/7 support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any attachments, for training, compliance, and dispute resolution purposes.
2.7 Marketing Preferences. If you opt in to receive promotional communications from winpak — such as PSL season offers, deposit match bonuses, or free spin promotions — we collect and store your consent, together with data about how you interact with those communications (e.g., whether you open an email or click a link).
winpak uses personal data collected from players for the following purposes:
4.1 Contractual necessity. The majority of processing described in this Policy is necessary for winpak to perform its contractual obligations to you under the winpak Terms & Conditions — including opening your account, processing transactions, and providing gaming services.
4.2 Legal obligation. Certain processing — in particular KYC verification, AML monitoring, and record-keeping — is required by applicable law and licensing conditions. winpak is unable to waive these requirements.
4.3 Legitimate interests. winpak processes certain data on the basis of its legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
4.4 Consent. Where winpak relies on your consent as the legal basis for processing — in particular for direct marketing communications — you may withdraw that consent at any time by updating your communication preferences in your winpak account settings or by contacting support.
5.1 winpak does not sell your personal data to third parties. We may share data with the following categories of recipients where necessary to deliver the winpak service:
5.2 All third-party processors engaged by winpak are contractually bound to process personal data only on winpak's documented instructions and to maintain appropriate technical and organisational security measures.
6.1 winpak uses cookies and similar tracking technologies on the winpak.club website. Cookies are small data files stored on your device that allow winpak to recognise returning visitors, maintain session state, and gather analytics.
6.2 winpak uses the following categories of cookies:
6.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the winpak platform.
7.1 winpak retains personal data for as long as necessary to fulfil the purposes described in this Policy, including compliance with applicable legal and regulatory obligations.
7.2 Account data — including registration information, transaction records, and KYC documentation — is retained for a minimum of five (5) years following account closure, in compliance with standard AML record-keeping requirements under applicable licensing frameworks.
7.3 Communication records (live chat and email support) are retained for three (3) years. Marketing interaction data is retained for two (2) years from the date of last interaction, or until consent is withdrawn, whichever is earlier.
7.4 Following the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
8.1 winpak implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption of all data in transit, access controls limiting internal data access to staff with a legitimate business need, and regular security assessments of platform infrastructure.
8.2 In the event of a personal data breach that is likely to result in a risk to your rights, winpak will notify affected players without undue delay, in accordance with applicable requirements.
8.3 You are responsible for maintaining the security of your winpak login credentials. winpak recommends enabling two-factor authentication on your account and using a strong, unique password. If you suspect your account has been compromised, contact winpak support immediately.
Subject to applicable law and the circumstances of each request, you have the following rights in relation to personal data winpak holds about you:
To exercise any of the above rights, contact winpak at [email protected]. Requests will be acknowledged within 48 hours and addressed within 30 calendar days.
10.1 winpak's services are strictly intended for adults aged 18 and over. winpak does not knowingly collect or process personal data belonging to individuals under the age of 18. If winpak becomes aware that a minor has registered an account or provided personal data, the account will be closed immediately and all associated data deleted, subject to any retention obligations arising from the account activity.
10.2 If you believe a minor has accessed winpak using your details or has created an account, please contact support immediately so that winpak can take appropriate action.
11.1 winpak reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or an on-platform notice at least seven (7) days before the changes take effect. The "Last updated" date at the top of this Policy will be revised accordingly.
11.2 Your continued use of winpak following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the winpak platform and request account closure.
For any queries, concerns, or requests relating to this Privacy Policy or winpak's data practices, please contact our support team. All privacy-related correspondence should be directed to [email protected]. winpak's data protection team is available to assist Monday through Sunday, and the 24/7 live chat channel is available for general support queries.
All data exchanged between your device and winpak is protected by SSL/TLS encryption. Your winpak login credentials, PKR payment details, and personal information are never transmitted in plain text.
winpak does not sell, rent, or trade your personal data to third-party marketing companies. Data shared with payment processors and licensed game providers is limited to what is strictly necessary to deliver the winpak service.
winpak enforces 18+ age verification at registration and through ongoing KYC checks. Personal data collected during this process is used solely for compliance — it is never shared with advertisers or data brokers.
You may request access to, correction of, or deletion of your winpak personal data at any time. You can also withdraw marketing consent or request data portability by contacting [email protected].
winpak retains account and transaction data for five years post-closure in line with AML requirements. Marketing data is kept for two years or until consent is withdrawn. After retention periods, data is securely deleted.
JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah payment identifiers are handled under strict contractual data processing agreements. winpak does not store full account credentials on its own servers.
winpak's support team is available 24/7 to handle privacy queries, data subject requests, and any concerns about how your personal information is handled on the platform.
winpak — 18+ only. Please play responsibly. winpak operates under applicable international licensing frameworks.